1. Eligibility for Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, in original packaging, and in resellable condition.
- Certain items (e.g., personal wearables, opened software, or custom-made products) may not be eligible for return.
2. Return Process
- Contact our support team to initiate a return request.
- Ship the product back to our return address (provided upon approval).
- After inspection, we will process your refund or replacement within 5-7 business days.
3. Refund Policy
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).
- If a refund is approved, it may take 5-10 business days to appear in your account, depending on your payment provider.
4. Exchanges
- If you received a defective or incorrect item, we will replace it at no extra cost.
- Exchange requests must be made within 7 days of receiving the item.
5. Non-Returnable Items
- Digital products, downloadable software, and personalized/customized items cannot be returned.
- Items damaged due to misuse or wear and tear are not eligible for returns or refunds.