1. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Estimated delivery within 10-20 business days, depending on the destination.
3. Shipping Fees
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
- Free shipping may be available for orders over a certain amount (if applicable).
4. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email.
- You can track your order via our website or the courier’s tracking system.
5. Shipping Delays
- Delivery times may be affected by factors such as weather conditions, customs processing (for international orders), or carrier delays.
- If your order is significantly delayed, please contact us.
6. Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.
- We will work with the carrier to resolve the issue or offer a replacement.